Growing SaaS Companies Are Bringing Humans Back to Support – This Is Why
Many SaaS teams rely on bots or automation to handle customer support — but over time, that reliance often starts to show cracks. We hear the same challenges from growing …
Why the Future of SaaS Still Belongs to Humans
Here’s what the AI Bros don’t want to admit: What really keeps SaaS customers around — long after signup — is human support. Someone who’s actually there when things go …
Why Your AI Support Bots Are Costing You Customers (and How to Fix It)
AI Support Bots were supposed to make support faster and cheaper. Instead, for many companies, they’ve become churn machines. Wrong answers, dead-ends, and a lack of human touch don’t just …