POSITION
CUSTOMER SUPPORT SUPERHERO
LOCATION
Bhopal (MP)
JOB DESCRIPTION
As a Customer Support superhero, you will be our go-to person for customer contact, assistance, and customer education. Using your computer savvy and strong written English communication, you will help us and our clients get the information they need as soon as they need it.
RESPONSIBILITIES
Respond timely to customer queries for information through email
Recognize complex issues and report or escalate them to your supervisor
Work under limited supervision with considerable latitude for the use of initiative and independent judgment
Cross-train on multiple products
Assist in additional Customer Success jobs such as creating documentation and support articles
SKILLS &
QUALIFICATIONS
Previous experience with working online, and dealing with customer queries
Exceptional writing abilities to provide clear and empathetic customer support through email
Strong communication and interpersonal skills
Ability to efficiently manage multiple projects and tasks at the same time
Passion for and responsibility towards your position
Passion for what you do and drive to improve
Personal and corporate integrity
WHAT WE OFFER
A competent salary (plus perks)
Paid time off
Option to work from home when needed
Casual dress code