Author: Sagar M

Remote support is awesome because you can hire from anywhere, provide coverage across timezones, and both your customers and agents end up happier. But with everyone working from their home, …

Every SaaS team is dealing with this question: “Do we need AI in our support stack?” The truth is, AI is not a magic upgrade. Sometimes it’s a blessing. Sometimes …

ONE – is the most dangerous number in SAAS Support. When your support depends on just one person, just one chatbot, just one superstar – you’re risking the customer experience, …

Users NEVER think about your product the way you think they do. Here’s what they actually do: 1. They assume everything should be obvious If something takes more than a …

Growth hackers won’t tell you this, but *keeping* your customers IS the real solid business strategy that always works. And the users you want NEVER leave due to your prices …

Most teams think improving their chatbot means signing up for a better AI platform. It doesn’t. The truth is, your chatbot is only as good as the humans training it, …

When the business or platform is new, founders should tackle all customer support because it’s the fastest way to understand customers. It’s like having direct access to their pains, frustrations, …

Many SaaS teams rely on bots or automation to handle customer support — but over time, that reliance often starts to show cracks. We hear the same challenges from growing …

Here’s what the AI Bros don’t want to admit: What really keeps SaaS customers around — long after signup — is human support. Someone who’s actually there when things go …

AI Support Bots were supposed to make support faster and cheaper. Instead, for many companies, they’ve become churn machines. Wrong answers, dead-ends, and a lack of human touch don’t just …