POSITION

SUPPORT CONSULTANT

LOCATION

Bhopal (MP) / Hybrid

JOB DESCRIPTION

Please note: This is not a call center role.

This is a hybrid position – you may be asked to work from the company office from time to time.

This role will be technical, and you would be expected to be able to learn several platforms like page builders, autoresponders/ESPs, tracking software, webinar systems etc.

As an Inventrope Support Consultant, you will be our go-to person for technical support, documentation, billing, and admin support.

Using your tech savvy and strong written English communication, you will help us and our clients get the information they need as soon as they need it.

RESPONSIBILITIES

Respond to user queries through helpdesk and live chat

Review landing pages, funnels, ad accounts, and emails for setup issues or compliance

Work under limited supervision with considerable latitude for the use of initiative and independent judgment

Cross-train on multiple products

Assist in additional tasks such as creating detailed documentation and support articles

SKILLS &
QUALIFICATIONS

Graduate degree (in any field)

Exceptional writing abilities to provide clear and empathetic customer support through email

Minimum typing speed of 25 WPM

Passion for and responsibility towards your position

Passion for what you do and drive to improve

Personal and corporate integrity

WHAT WE OFFER

32,500/- per month (3,90,000/- per year) CTC, revised based on your performance

Paid time off

Option to work from home when needed

Casual dress code

All the books you wish to read are on us!