POSITION
SUPPORT CONSULTANT
LOCATION
Hybrid / Mumbai (Chandivali / Andheri East)
ABOUT THE ROLE
Please note: This is not a call center role.
This is a hybrid position – you may be asked to work from the company office from time to time.
This role requires in-office training in Mumbai (Chandivali) during your training period. Training period is fully paid.
This role will be technical, and you would be expected to be able to learn several platforms like page builders, autoresponders/ESPs, tracking software, webinar systems etc.
As an Inventrope Support Consultant, you will be our go-to person for technical support, documentation, billing, and admin support.
Using your tech savvy and strong written English communication, you will help us and our clients get the information they need as soon as they need it.
HIRING PROCESS
Shortlisted applications are invited for an in-person interview at our Mumbai (Chandivali) office
Test of Written Communication (English) will be part of the interview
Walk-ins are not entertained.
RESPONSIBILITIES
Respond to user queries through helpdesk and live chat
Review landing pages, funnels, ad accounts, and emails for setup issues or compliance
Work under limited supervision with considerable latitude for the use of initiative and independent judgment
Cross-train on multiple products
Assist in additional tasks such as creating detailed documentation and support articles
SKILLS &
QUALIFICATIONS
Graduate degree in Computer Science or Information Technology
1–2 years of prior experience handling technical queries, SaaS platforms, or online business tools
Hands-on experience with funnel builders, page builders, autoresponders/ESPs, and ad analytics tools preferred
Exceptional writing abilities to provide clear and empathetic customer support through email & chat
Minimum typing speed of 40 WPM
Strong sense of ownership and accountability in your role
Self-motivated, proactive, and eager to continuously improve your technical and professional skills
Personal and professional integrity in all interactions
WHAT WE OFFER
35,000/- per month (4,20,000/- per year) CTC, revised based on your performance
Paid time off
Option to work from home when needed
Casual dress code
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