POSITION
SUPPORT CONSULTANT
LOCATION
Bhopal (MP) / Hybrid
ABOUT THE ROLE
Please note: This is not a call center role.
This is a hybrid position – you may be asked to work from the company office from time to time.
This role requires in-office training in Bhopal during your training period. Training period is fully paid.
This role will be technical, and you would be expected to be able to learn several platforms like page builders, autoresponders/ESPs, tracking software, webinar systems etc.
As an Inventrope Support Consultant, you will be our go-to person for technical support, documentation, billing, and admin support.
Using your tech savvy and strong written English communication, you will help us and our clients get the information they need as soon as they need it.
HIRING PROCESS
Shortlisted applications are invited for an in-person interview at our Bhopal office
Test of Written Communication (English) will be part of the interview
Walk-ins are not entertained.
RESPONSIBILITIES
Respond to user queries through helpdesk and live chat
Review landing pages, funnels, ad accounts, and emails for setup issues or compliance
Work under limited supervision with considerable latitude for the use of initiative and independent judgment
Cross-train on multiple products
Assist in additional tasks such as creating detailed documentation and support articles
SKILLS &
QUALIFICATIONS
Graduate degree (in any field)
Exceptional writing abilities to provide clear and empathetic customer support through email
Minimum typing speed of 25 WPM
Passion for and responsibility towards your position
Passion for what you do and drive to improve
Personal and corporate integrity
WHAT WE OFFER
30,000/- per month (3,60,000/- per year) CTC, revised based on your performance
Paid time off
Option to work from home when needed
Casual dress code
All the books you wish to read are on us!